Carpet FAQ

Carpet FAQ, Carpet Fitting FAQ and Flooring FAQ

I have tried to answer some of the most popular questions my customers ask me and provide articles and links to other carpet and flooring websites to give you as mush information as possible.  However if you have any other questions please do not hesitate to call or contact me via this website and I will try to answer them.

Stewart Groom

Q. Should I buy carpets & flooring over the internet?

The internet is fantastic for selecting potential suppliers of your new carpets & flooring. You can see the type of materials they can supply and get an idea of the quality of installations. However soft furnishings like curtains, carpets & flooring is something that you need to see and touch. It is absolutely essential that you see the carpets and flooring you are thinking of buying in your own home. This allows you to check the colour against your decor and furnishings. Ideally you want to see your chosen flooring in daylight and artificial light. So wherever you buy your carpets & flooring from make sure you can get a sample brought to your home.

Q. How can I make sure I get a good carpet fitter or floor layer?

I think word of mouth recommendation is the best way to find any kind of tradesman to do work around your home. Our business has been built on recommendation and we have to thank all our customers for being our unpaid sales team. However if you are new to an area this isn’t always easy so I would recommend looking for a carpet fitter or floor layer who is registered with the the National Institute of Carpet and Floor Layers. They have different grades of membership including Trainee, Approved and Masterfitter. I have been a Masterfitter since 1995 years and I am actively involved training new carpet fitters and floor layers You can search on the NICF website by area.

If you are not sure what you should expect from a good carpet fitter and/or floorlayer, please read my blog article on what I think you should expect from a good professional carpet fitter.

Q. Lots of companies offer “Free Fitting” and sometimes even “Free Underlay”. Do you?

Did you ever hear the old saying that “nothing is free”? We think our customers are intelligent enough to realise that nothing is ever really free. Companies who offer free fitting simply raise the price of the flooring, overcharge for accessories like underlay or lower the price they pay to fitters to compensate. I think you will also be surprised at how competitive our prices are compared to the companies that say they offer ‘Free’ fitting. In all our prices there are no hidden extras and we will tell you exactly what you are getting for the price.  What Stewart Groom does offer for customers in our area are FREE no obligation quotes and advice on their new floors. So why call or email us now to request a home visit.

Q.What guarantees do you offer ?

  • You only pay us when you are 100% satisfied with our carpet fitting and/or floorlaying. We do not expect to be paid if you are not happy.
  • We fully support all the manufacturers guarantees. If there is a manufacturers fault, we will ensure the manufacturer replaces the carpet or flooring.
  • We hold public liability insurance to the value of £5million.

Q. Will you “price match” quotes from other retailers ?

We believe in offering good value for money and our customers tell us our prices are competitive. For this reason we are not prepared to enter a bidding war to see who can offer the very lowest price. To do this we would have to cut corners on the quality of carpet fitting and floor laying service we offer.

Q. What methods of payment do you accept ?

We accept cash, building society cheques, online banking payments, VISA and Mastercard credit cards, or Visa Debit cards.

Q. Can I buy flooring from you to fit myself ?

Yes. Visit our online store where you can see a range of carpets, vinyls, rugs, wood laminates and engineered wood available through ourselves. The site shows you how to measure your rooms. You order and pay online and provided there is stock we will deliver within 5 working days. Whats more delivery is free and you don’t have to fold your carpet to get it into your hatchback or ruin your suspension bringing home heavy packs of wood or laminate. However please note that the carpet fitting and floorlaying costs are not included in these prices.

Please do not hesitate to contact Stewart via our Contact Us page for answers to any question on carpets, vinyls, carpet fitting and floor laying!

We also have a FREE a carpet and floor buying check list that you can download with useful hints and tips for anyone buying new carpets and flooring from any carpet fitter or carpet retailer

Take a look at our blog for a range of information about carpets, vinyls and wood flooring.